RACKSPACE TECHNOLOGY IS HIRING: CUSTOMER SUCCESS ASSOCIATE

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RACKSPACE TECHNOLOGY is hiring candidates for the role of Customer Success Associate. The details of the job, requirements & other information is given below:

RACKSPACE TECHNOLOGY: CUSTOMER SUCCESS ASSOCIATE

Eligibility:

  •  Identify common/recurring operational issues in support queues and support customer to resolution
  • Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change
  • Escalates support requests (phone/ticket) according to escalation procedures
  • Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales
  •  Engagement of every customer within their customer base

Apply through the link here: CLICK HERE