NTT DATA is hiring Freshers candidates for SECURITY MANAGED SERVICES ENGINEER . The details of the job, requirements and other information given below:
NTT DATA IS HIRING : SECURITY MANAGED SERVICES ENGINEER
- Qualification : Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- We are looking for fresh graduates or candidates with 0–1 year of experience.
- Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
- Basic knowledge of management agents, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.).
- Working knowledge of ITIL processes.
- Location: New Delhi
Don’t miss out, CLICK HERE (to apply before the link expires)
✅ Interview Questions & Answers for Security Managed Services Engineer (L1) – NTT DATA
1. Can you introduce yourself?
Answer:
Sure. My name is [Your Name], and I have completed my Bachelor’s Degree in Information Technology or a related field. I am passionate about cybersecurity and networking. I have a basic understanding of how firewalls, networks, and monitoring systems work. I have also practiced some troubleshooting skills using tools in college labs or during internships. I am looking forward to starting my career in a company like NTT DATA, where I can grow and learn from professionals in a real work environment.
2. What do you understand about this job role at NTT DATA?
Answer:
This is a Level 1 support role in the Security Managed Services team. The main responsibility is to monitor the client’s IT systems like firewalls and networks. When an issue happens, I need to identify it, understand the cause, and either solve it or pass it to the right team. The goal is to avoid any major downtime and make sure service level agreements (SLAs) are not missed. I’ll also need to communicate with clients, update tickets, and suggest improvements where possible.
3. What is a firewall and why is it important?
Answer:
A firewall is a security device that monitors and controls the network traffic going in and out of a system. It works like a gatekeeper that allows safe data to pass and blocks harmful or suspicious traffic. Firewalls are very important because they protect company data and systems from hackers, viruses, and unauthorized access.
4. What do you understand by L1 support?
Answer:
L1 support means Level 1 support. It is the first point of contact in technical support. The job of an L1 engineer is to monitor systems, receive alerts, respond to basic technical problems, and try to solve simple issues. If the issue is more complex, they escalate it to L2 or L3 support. L1 support is important for handling common problems quickly and efficiently.
5. How do you handle a situation where you don’t know the answer to a problem?
Answer:
If I don’t know the answer, I would first try to find it by checking available knowledge base articles, manuals, or internal tools. If I still cannot solve the problem, I will escalate the issue to the next level of support and inform the client or my manager about the progress. I will make sure to learn from the situation so that I can handle it on my own next time.
6. Have you worked with any ticketing tools or monitoring systems?
Answer:
Yes / No (based on your experience).
If yes: I have worked with tools like [mention tools, e.g., ServiceNow, Zabbix, Nagios, or others] during my internship or academic projects. I used these tools to monitor system alerts and raise or manage incident tickets.
If no: I haven’t used these tools yet, but I have read about how they work and I am confident I can learn them quickly once I start working.
7. What is SLA and why is it important?
Answer:
SLA stands for Service Level Agreement. It is an agreement between a service provider and the client that defines the expected level of service. It includes timelines, response times, and responsibilities. SLAs are important because they help maintain trust with the client and ensure that issues are solved quickly and professionally.
8. Do you know what ITIL is?
Answer:
Yes, ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for delivering IT services. It helps in managing incidents, problems, changes, and service requests in an organized way. Knowing ITIL makes the support process more efficient and improves the quality of service.
9. What skills do you have that will help you succeed in this job?
Answer:
I have good basic knowledge of networking and security concepts. I’m a quick learner and I can follow procedures carefully. I’m also good at communication, which is important for talking to clients and team members. I stay calm under pressure and I’m always willing to work extra if needed to solve a problem or learn something new.
10. Are you comfortable working in shifts or extended hours if required?
Answer:
Yes, I understand that IT support is a 24/7 service, and I am fully comfortable working in rotational shifts, including night shifts or weekends if required. I am flexible with timings and ready to adjust based on project needs.
11. How would you explain your troubleshooting process if an alert comes from a client’s firewall?
Answer:
First, I would check the alert details in the monitoring system or ticketing tool. I would try to understand what caused the alert by checking logs or system behavior. If it’s a known issue, I would follow the documented steps to fix it. If it’s something new or critical, I would escalate it to the right team with all the necessary information. I would also update the ticket with the steps I took and any findings.
12. Why do you want to work at NTT DATA?
Answer:
NTT DATA is a global company known for innovation and technical excellence. It supports a wide range of clients and technologies, which means I’ll have a lot of opportunities to learn and grow. I also appreciate that NTT DATA promotes diversity and inclusion. I want to start my career in a company where I can build strong technical skills and work in a collaborative environment.
Quick Tips for Students Applying for This Job:
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Revise basic networking and security concepts like IP address, firewall, VPN, protocols.
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Learn about ticketing tools (like ServiceNow) and monitoring tools (like Nagios, SolarWinds).
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Be ready to explain common troubleshooting steps.
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Understand the ITIL process basics (Incident, Problem, Change).
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Prepare real-life or academic examples where you solved a problem or handled a task independently.
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Practice communication and clear explanations—this is key in client-facing support roles.
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