IT Service Desk is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services.
Location: Bengaluru, Chennai, Kolkata. Candidate must be flexible to relocate to any of these locations as per the business requirement & demand.
Eligibility for Cognizant IT Service Desk:
• 2023 Batch of B.E/B.Tech of any branch (UG full time degree).
• Candidates having 50 % in X, XII or Diploma, UG.
• Open to Indian nationals only
Key responsibilities
Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.
Role expectations
Associate should be client focused and able to work with users from different communities and cultures across the globe.
Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge.
Work in shifts and work from office.
Compensation Engineer Trainee –Â Â 4,00,000 LPA
Want to Apply for Cognizant IT Service Desk (Compensation Engineer Trainee): Click Here
