AMERICAN EXPRESS is hiring experienced candidates for the roles of Operations Support and Customer Service Analyst. The details of the job, requirements and other information is given below:
AMERICAN EXPRESS: OPERATIONS SUPPORT
Eligibility:
Bachelor’s Degree and 1+ years of experience of application support experience required, preferably supporting software as a service (SaaS)
Preferred Additional:
Preferred Additional:
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Experience with online credit card fraud prevention a plus
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Experience with supporting payment transactions with a card processor
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Experience with supporting chargeback processes
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Prior experience working directly with customers / payment network processors
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Knowledge of Chargeback Processes is highly desirable and crucial for this role.
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Experience with technical troubleshooting of an application
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Excellent written and verbal communication skills
AMERICAN EXPRESS: CUSTOMER SUPPORT
Eligibility:
- Good communication skills both written and oral
- Minimum 1 year of work experience into Banking and Finance
- Analytical mind & attention to detail
- High level of Customer sensitivity, commitment & service orientation
- High result orientation
Preferred Qualifications
- Ability to take independent decision & meet stringent deadlines. Language: English
- Amex product knowledge desirable
Apply through the link here: CLICK HERE
