IDFC FIRST BANK is hiring fresher candidates for the role of Customer Service Executive. The details of the job, requirements and other information is given below:
IDFC FIRST BANK : CUSTOMER SERVICE EXECUTIVE
Eligibility:
- Qualification: Graduate & Post Graduate – Any Stream
- Minimum 0-2 years into Customer Service
- Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission of enhancing Service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement.
- Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.
- Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
- Improving brand image on complaints and grievance handling mechanism.
Apply through the link here: CLICK HERE (Apply before link expires)