GENPACT is hiring fresher candidates for the role of Technical Associate Service Desk L1. The details of the job, requirements and other information is given below:
GENPACT : TECHNICAL ASSOCIATE SERVICE DESK L1
Eligibility:
- Qualifications: Bachelor’s Degree required. Preferably in Computer Science, Information Systems, or related field.
- Strong domain knowledge and technical orientation.
- Knowledge of OS, MDM and Office Issues.
- Handle the issues/request reported through various ticketing tool within agreed SLA’s
- Should handle Voice and Non-Voice tickets simultaneously.
- Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
- Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
- Install and configure computer hardware, operating systems, and applications.
Apply through the link here: CLICK HERE (Apply Before Link Expires)
