• Application Deadline: 15th October 2025, 11:59 PM
• CTC: ₹3.25 LPA (₹3 LPA + ₹25,000 one-time incentive)
• Location: Noida
• Job Type: Full-Time | Shift: 24×7 Rotational
• Encouraging Applications from Female Candidates

About the Role

The Contact Support Group (CSG) is Capgemini’s Cloud & Infra Services (CIS) first line of defense, managing IT infrastructure incidents and service requests via multiple digital channels (chat, email, voice, bots, etc.).

As a CSG Analyst, you will be responsible for:

• Providing technical support and customer service to global clients.

• Managing tickets, prioritizing issues, and ensuring timely resolution.

• Using business intelligence and analytics to enhance customer satisfaction.

• Handling multiple contact channels effectively (email, chat, call).

• Supporting customers across Telecom, Financial Services, Healthcare, and Technology domains.

• Working with AI tools like CHIP BOT for efficient support and customer experience.

Key Responsibilities

• Deliver best-in-class technical support over voice and digital channels.

• Troubleshoot basic IT issues such as internet connectivity, password resets, and account access.

• Maintain and track tickets (open, on-hold, closed, resolved).

• Demonstrate professionalism, empathy, and excellent communication during customer interactions.

• Contribute to Knowledge Management and Service Delivery improvements.

• Ensure First Contact Resolution (FCR) and customer satisfaction.

Eligibility Criteria

• Education: 3-year Diploma / Graduation (any stream) – Passing Year: 2025

• Communication: Excellent English (spoken & written)

• Skills:

  • Good interpersonal and problem-solving skills

  • Basic computer knowledge

  • Flexibility to work in 24×7 rotational shifts

• Location: Must be willing to relocate to Noida

• Citizenship: Open only for Indian Citizens

Selection Process

1. Online Assessment

2. Virtual Interview (Technical + HR)

Note: Only shortlisted candidates will be invited for further rounds. Candidates must arrange their own infrastructure for online assessments.

Terms & Conditions

• Participation in the recruitment process implies acceptance of Capgemini’s selection procedure.

• Selection is solely at Capgemini’s discretion and does not guarantee a call or offer letter.

• Open exclusively for Indian citizens.

Conclusion

The Capgemini Exceller – CSG Role is a great starting point for 2025 graduates aspiring to begin their IT journey in technical support and client servicing. With structured training, global exposure, and career growth opportunities, this role offers an excellent foundation.

Apply before 15th October 2025 (11:59 PM)