CLOUDSEK is hiring Freshers candidates for PRODUCT SPECIALIST. The details of the job, requirements and other information given below:
CLOUDSEK IS HIRING : PRODUCT SPECIALIST
- Qualification : B.Tech Final Year Engineering students can apply
- 2025 passouts can apply
- Excellent verbal and written communication skills can apply.
- Self-motivated and able to thrive in a start-up culture
- Knowledge of CRM software and MS Office is an added advantage
- Knowledge in Cyber Security Domain – good to have
- Location: Bengaluru, Karnataka, India
Don’t miss out, CLICK HERE (to apply before the link expires)
CloudSEK – Product Specialist Intern: Interview Questions & Answers (Full Guide)
1. What does a Product Specialist Intern do at CloudSEK?
Answer:
A Product Specialist Intern at CloudSEK acts as the main contact between the customer and the product team. They help clients understand and use the company’s cybersecurity products. If a customer has any issue or question, the intern is responsible for listening, guiding them, and solving the issue quickly. They also keep a record of problems and make sure the correct team handles complex issues. Overall, their goal is to make sure the customer has a smooth and positive experience with the product.
2. Why do you want to work at CloudSEK?
Answer:
I want to work at CloudSEK because it is one of the top cybersecurity companies in India that uses AI and Machine Learning to solve real-world security problems. The company’s growth and awards show that it is innovative and fast-moving. As a student, I want to learn how products are built and supported in real companies, and CloudSEK offers a perfect mix of technical learning and customer interaction. The work culture also seems energetic and exciting, which motivates me more.
3. What do you understand about CloudSEK’s products like XVigil, BeVigil, and SVigil?
Answer:
CloudSEK’s products are focused on cyber threat detection and prevention:
XVigil watches over a company’s online presence, finds digital threats, and gives steps to solve them.
BeVigil checks for weak points in mobile apps, websites, and networks and helps protect them.
SVigil helps companies spot risks in software and services they use, like cloud tools or third-party apps.
All these products use AI to make the process fast and require very little manual effort.
4. What would you do if a client says the product is not working properly?
Answer:
First, I would listen carefully to what the client is saying and collect all necessary details like what exactly is not working, when the issue started, and if any changes were made. Then, I would try basic troubleshooting steps or check if it is a known issue. If I cannot solve it, I will immediately inform the technical team and make sure the client is updated regularly. I will also keep a record of the issue for future reference.
5. How would you handle a difficult or angry customer?
Answer:
I will stay calm and polite, no matter how upset the customer is. First, I will let them speak and listen with empathy. I’ll say something like, “I understand this is frustrating, and I’m here to help.” Then I’ll try to find a solution or assure them that I will get the right team involved quickly. The key is to make them feel heard and respected, and then work to solve the problem as soon as possible.
6. Do you have any experience working with CRM tools or support systems?
Answer:
While I haven’t used professional CRM tools in a company setting, I have basic knowledge of how CRM tools work. I understand that CRMs are used to manage customer data, track support tickets, and follow up with clients. I am a quick learner and I’m confident I can learn tools like Freshdesk, Salesforce, or HubSpot if given training.
7. How do you stay updated about cybersecurity trends?
Answer:
I follow cybersecurity blogs, LinkedIn pages of cybersecurity experts, and websites like Cybersecurity News, Krebs on Security, and Dark Reading. I also watch YouTube channels that explain cyber threats and tools. I believe it’s important to stay informed because new threats appear every day, and knowing about them helps me understand how companies like CloudSEK protect their clients.
8. How would you explain a technical product to a non-technical customer?
Answer:
I would avoid using too much technical language and instead use simple words and examples. For example, if I’m explaining how XVigil protects a company, I might say: “It’s like having a smart guard that watches the internet 24/7 for anything that could harm your company – like leaked data or someone copying your website – and alerts you immediately.” This makes it easier for any customer to understand, even without a technical background.
9. What skills make you a good fit for this role?
Answer:
I have strong communication skills, which help me interact clearly with clients.
I am eager to learn about cybersecurity and technology.
I’m patient and calm under pressure, which is important when dealing with issues or customers.
I have good problem-solving ability and can analyze issues logically.
I’m self-motivated and enjoy working in a fast-paced environment like a startup.
10. Have you worked on any college projects related to cybersecurity or tech?
Answer:
Yes, I worked on a project about website security where we explored how common attacks like SQL injection and XSS work. We also learned how to prevent them by using proper coding practices. This project gave me a basic understanding of how web vulnerabilities are identified and fixed, and made me more interested in cybersecurity.
11. How would you manage your time if you had to handle multiple client issues at once?
Answer:
I would first prioritize the issues based on how urgent they are. For example, if one client’s system is down and another has a minor question, I’ll handle the urgent one first. I’ll also keep each client informed that I’m working on their problem. I will organize tasks using a list or a support tool and make sure I don’t miss anything. If needed, I will ask for help from the team to ensure quick resolution.
12. What do you know about AI and ML in cybersecurity?
Answer:
AI (Artificial Intelligence) and ML (Machine Learning) help cybersecurity systems detect threats automatically. For example, they can learn from past attacks and predict or block new threats quickly. This reduces the need for manual work and improves response time. In CloudSEK’s products, AI helps find leaks or risks across the internet faster than humans can.
13. How do you prepare before interacting with a client?
Answer:
Before talking to a client, I will:
Review their account details and the product they’re using.
Check any past communication or open tickets.
Go through the FAQs or knowledge base to be ready with quick solutions.
If needed, I will talk to the tech team in advance so I can give the right answers.
Lastly, I make sure to speak clearly, professionally, and respectfully.
14. What excites you about working in a startup like CloudSEK?
Answer:
Working in a startup is exciting because you get to learn fast and try new things. There’s more freedom to share ideas, and your work has a bigger impact. CloudSEK’s mission to protect companies using AI is inspiring. I want to be part of a team that is solving real-world problems and growing rapidly. Also, the open and fun culture at CloudSEK makes it a great place to start my career.
15. Where do you see yourself in the next 2–3 years?
Answer:
In the next 2–3 years, I see myself working full-time in a product or client-facing role, with strong knowledge of cybersecurity. I want to grow into a position where I can handle key accounts, support product improvements, and help customers solve complex problems. I also want to continue learning about technology and become a valuable member of the team.
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