Company: CGI
Role: Service Desk Technical Analyst
Qualification: Any UG/PG degree.
Skills:
– Communication (Oral/Written)
– Customer Service & Support
– Problem Solving/Decision Making
– Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
– Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
– Willingness to work in a 24*7 environment on rotational shifts.
– Ability to think clearly, analyze the problem and take necessary steps to fix the issue
Duties and Responsibilities:
• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes and updates.
• Adhere to work schedules, attendance and leave policies.
Apply through this link: CLICK HERE
