ATLASSIAN is hiring experienced candidates for the role of Associate Technical Support Engineer. The details of the job, requirements and other information given below:
ATLASSIAN : ASSOCIATE TECHNICAL SUPPORT ENGINEER (1-3 YRS)
- Qualification: Bachelor’s / Master’s degree
- 1-3 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products.
- Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
- Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools.
- Experience with APIs and REST calls.
- Has supported customers over chat, email, phone, and screen-shares.
- Experience working in a high case volume environment and ability to prioritize.
- Usage of Browser dev tools, HAR File analysis, Splunk.
- Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.
- Familiarity with Cloud technologies, AWS will be a plus.
- Work Location: Bengaluru, India
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