Service Now is the fastest-growing ITSM ITOM ITAM and enterprise automation cloud platform To be a success in a ServiceNow interview a person should be familiar with administration development integrations security and automation
groups key interview questions into 12 categories ranging from basic to scripting to reporting etc It aids both the interviewer and the candidate to evaluate expertise effectively Familiarity with these subjects guarantees success in Service Now related positions
General ServiceNow Knowledge
- What is ServiceNow and what are its primary features?
- What are the different products/modules provided by ServiceNow?
- How does ServiceNow adopt the ITIL framework?
- Describe the different deployment models provided for Service Now
- What are the advantages of ServiceNow over other ITSM tools?
Service Now Architecture
- Describe the architecture of Service Now and its primary components
- How is ServiceNow instance distinct from an application
- How does Servicenow offer scalability and security
- What are update sets and how are they used
- How does ServiceNow isolate data between tenants?
Service Now Administration
- What is a ServiceNow instance? How do you manage it?
- What are the different roles of users in Service Now?
- How do you implement ACLs (Access Control Lists) in ServiceNow?
- What are UI policies and how are they different from Data Policies?
- Describe Business Rules and how they are executed
- How do you trace performance problems in ServiceNow?
ServiceNow Development
- What is GlideRecord and how do I leverage it?
- How do I create a scripted REST API in ServiceNow?
- What are some different kinds of scripts in ServiceNow?
- Explain Script Includes and when to use them
- How do I create a custom app in ServiceNow
- What are UI actions and how are they distinct from UI policies?
- What are Transform Maps and how are they used for importing data?
- Explain the use of Service now Scoped Applications
IT Service Management
(ITSM) in Servicenow
- Explain ITSM modules in Service Now
- What is the Incident Management process in Servicenow?
- How is Change Management implemented in ServiceNow
- How ServiceNow talks to CMDB?
- Explain Knowledge Management in ServiceNow?
IT Operations Management
(ITOM) in ServiceNow
- Explain main components of ITOM in ServiceNow?
- What is ServiceNow Discovery’s purpose?
- Define Event Management and how it is used in ITOM?
- Define Service Mapping in ServiceNow
- How do you leverage Orchestration in ServiceNow?
IT Asset Management
(ITAM) in ServiceNow
- What is IT Asset Management and how is it accomplished via ServiceNow
- How do you deal with hardware and software assets using ServiceNow?
- What is Software Asset Management (SAM) within ServiceNow?
- Define the Contract Management module
ServiceNow Integrations
- How do you integrate external applications with ServiceNow?
- What is IntegrationHub and how does it work?
- Describe MID Servers and how they are used for integrations
- Describe REST API in ServiceNow. Use an example
- How do you invoke an external API from ServiceNow?
ServiceNow Reporting & Dashboards
- How do you generate reports in ServiceNow?
- Describe a Performance Analytics dashboard?
- How do you schedule reports in ServiceNow to run on a schedule?
- What are indicators and widgets in ServiceNow analytics?
Service Now Security & Compliance
- How is ServiceNow authentified and authorized?
- What is an Access Control Rule (ACL), and how is it deployed?
- How does ServiceNow manage GDPR and other compliance?
- Explain domain separation in ServiceNow?
ServiceNow Automation & Scripting
- How does Flow Designer work in ServiceNow?
- What is the difference between Workflow Editor and Flow Designer?
- How do you implement Scheduled Jobs in ServiceNow?
- Explain the use of Event Management for automation?
ServiceNow DevOps & CICD
- How does ServiceNow manage DevOps?
- What is ATF (Automated Test Framework) in ServiceNow?
- How to implement applications with the help of CICD pipelines in ServiceNow?
Conclusion
ServiceNow knowledge is knowledge of its architecture development management and integration capability in and out This systematic ontology of interview questions helps for better preparation by the applicants and assessment by the interviewers It covers principal topics like ITSM ITOM scripting and automation to offer a complete knowledge base It enhances career opportunities in ServiceNow roles with specific knowledge of these topics.
Practice and ongoing learning are necessary in the ServiceNow environment
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