RAZORPAY is hiring Freshers for the roles of ANALYST RISK MANAGEMENT. The details of the job, requirements and other information given below:
RAZORPAY IS HIRING : ANALYST RISK MANAGEMENT
- Qualification : Bachelor’s Degree Can apply
- 2021/2022/2023/2024 Batches can apply
- Freshers, knowledge about a customer support app or CRM, such as Freshdesk
- Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks.
- Interpersonal skills – Friendly and pleasant demeanor over phone and email
- Location: Bangalore
Don’t miss out, CLICK HERE (to apply before the link expires)
Basic Interview Questions and Answers
1. What is the main job of a Risk Management Analyst at Razorpay?
Answer:
The main job is to protect Razorpay and its customers from fraud and losses. You need to keep a close watch on transactions and merchants. If anything looks suspicious—like a fake transaction or an unhappy customer raising a dispute—you need to act quickly. You talk to customers or merchants, work with banks and cybercrime teams, and make sure money isn’t lost due to fraud or errors.
2. What is a chargeback? Why does it happen?
Answer:
A chargeback happens when a customer tells their bank that a payment made using their card is wrong or not authorized. This can happen if:
-
The customer didn’t receive the product.
-
The product was faulty or not as described.
-
The payment was made without the customer’s permission (fraud).
When this happens, the money is taken back from the merchant and given to the customer unless the merchant proves it was a valid transaction.
3. What would you do if you see a suspicious transaction?
Answer:
If I see something unusual, like many high-value payments in a short time or payments from different locations for the same account, I would:
-
Immediately mark the transaction as suspicious in the system.
-
Inform the concerned team or follow the process to freeze or hold the payment.
-
Talk to the merchant or customer to confirm if the transaction is genuine.
-
Report it to the fraud or risk team and take further steps as needed.
The goal is to stop any fraud and protect the company and the customer.
Intermediate Interview Questions and Answers
4. Can you explain the different stages of a chargeback?
Answer:
Yes, the chargeback process usually has the following stages:
-
Initial dispute – The customer complains to the bank about a charge.
-
Chargeback raised – The bank removes money from the merchant’s account and informs Razorpay.
-
Merchant response – Razorpay contacts the merchant to give proof that the transaction was real (like delivery slips, communication).
-
Bank reviews proof – The bank checks the evidence and decides who is right.
-
Arbitration (if needed) – If the bank and merchant still disagree, the card network (like Visa or Mastercard) makes the final decision.
If the merchant loses at the arbitration stage, they also pay a penalty fee.
5. How would you handle a customer dispute call?
Answer:
I would first listen carefully and let the customer explain their issue. I would:
-
Stay calm and polite.
-
Repeat their problem in my words to show I understand.
-
Ask questions to gather all facts.
-
Check the transaction details in the system.
-
Explain what steps I will take and how long it will take.
-
Keep the customer updated until the issue is solved.
Good communication and empathy are key to solving disputes and keeping the customer happy.
6. What do you know about Visa/Mastercard fraud chargeback reason codes?
Answer:
Visa and Mastercard use special codes to explain why a chargeback is raised. For example:
-
Code 10.4 – Fraud: Cardholder says they didn’t do the transaction.
-
Code 13.1 – Customer didn’t receive the product or service.
-
Code 12.5 – Duplicate processing (charged twice).
These codes help identify the exact reason for a dispute and guide us in how to respond with proper documents.
Advanced and Role-Specific Interview Questions
7. How can you reduce the chances of fraud in online transactions?
Answer:
There are a few ways to reduce fraud:
-
Use tools to monitor unusual behavior (like too many payments from the same IP).
-
Set alerts for high-value or quick repeat transactions.
-
Use OTPs and 2-step authentication.
-
Educate merchants on secure practices.
-
Use smart filters and AI systems to flag suspicious activity early.
These steps can catch fraud before it becomes a big problem.
8. What would you do if a merchant complains that their money is wrongly held or deducted?
Answer:
First, I would check the transaction history and reason for the deduction. Then I would:
-
Contact the internal team for more information if needed.
-
Talk to the merchant, explain clearly why the action was taken.
-
If it’s a genuine error, help process a refund quickly.
-
If not, show evidence to help them understand the issue.
-
Guide them on how to avoid such issues in the future.
The key is to be calm, honest, and helpful.
9. Why do you want to work at Razorpay in Risk Management?
Answer:
Razorpay is one of the top fintech companies in India, and it’s known for innovation and solving real business problems. I’m excited by the challenge of protecting online payments from fraud, and I enjoy solving complex problems. Working at Razorpay would give me the chance to learn about fintech, use modern tools, and contribute to a safe digital payment system.
Behavioral and Soft Skill Questions
10. Tell me about a time you handled a tough situation with a customer or teammate.
Answer:
During my college internship, I once helped a customer who was very upset because of a billing error. I listened to their problem without interrupting, apologized sincerely, and quickly checked the details. I found the mistake, fixed it, and followed up the next day to confirm everything was fine. The customer appreciated my support, and I learned how calm communication can solve problems even in tense situations.
11. How do you stay focused and accurate when working on repetitive tasks like checking transactions?
Answer:
I use a structured approach. I take short breaks between tasks to refresh my mind. I double-check all important entries, use checklists to stay organized, and focus on one task at a time. I avoid distractions and make sure I follow the process step-by-step. This helps me stay alert and avoid mistakes.
Join Our Telegram Group (1.9 Lakhs + members):- Click Here To Join
For Experience Job Updates Follow – FLM Pro Network – Instagram Page
For All types of Job Updates (B.Tech, Degree, Walk in, Internships, Govt Jobs & Core Jobs) Follow – Frontlinesmedia JobUpdates – Instagram Page
For Healthcare Domain Related Jobs Follow – Frontlines Healthcare – Instagram Page
For Major Job Updates & Other Info Follow – Frontlinesmedia – Instagram Page