Genpact is hiring Experience candidates for Warranty Data Analyst. The details of the job, requirements and other information given below:
GENPACT IS HIRING :WARRANTY DATA ANALYST
- Qualification : Any Bachelor’s/ Master’s Degree can apply
- Experience within Aviation is preferred
- Experience in Analytics domain is preferred
- Good Communication skill
- Team Player
- Ready to take up challenges
- Analytical Mind, Reasoning skills, Proactive, Self-Starter, Work Under Pressure
- Proficiency in MS Office Packages.
- Basic knowledge around VBA, Spotfire, Knowledge of R-tool, SQL, Python and Tableau are added advantage
- Location: Bengaluru, Karnataka, India
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INTERVIEW QUESTIONS & ANSWERS – Warranty Data Analyst (Genpact)
1. Can you tell me about yourself?
Answer:
I have a degree in [Your Degree – for example, Mechanical Engineering or Finance], and I have worked in data analysis or warranty management for around [X years]. I enjoy working with data, analyzing problems, and helping teams make better decisions. I’ve handled customer claims, reviewed documents, and made sure all processes follow company policies. I am good at using Excel and other tools like SQL, Tableau, or Spotfire to work with data. I also communicate well with customers and team members.
2. What is the role of a Warranty Data Analyst?
Answer:
A Warranty Data Analyst reviews warranty claims submitted by customers or service centers. The analyst checks if the claim meets the company’s warranty rules, confirms that all documents are complete, and decides whether to approve or reject the claim. They also talk to customers to get missing information or explain decisions. Sometimes, they calculate how much to refund or reimburse, and they keep records of every case for future use or audits. They also suggest ways to improve the process.
3. What steps do you follow to process a warranty claim?
Answer:
Receive the claim – Check the documents submitted.
Verify the warranty – Look at purchase date, warranty period, and terms.
Check documentation – Make sure invoices, receipts, or repair details are included.
Analyze the issue – See if the fault or repair is covered by warranty.
Approve or reject – Based on rules and data.
Communicate – Inform the customer or request missing details.
Process payment – If needed, calculate and approve reimbursements.
Record the claim – Keep detailed records in the system.
4. How do you deal with an incomplete or unclear warranty claim?
Answer:
First, I check what information is missing. Then, I contact the customer or service center and ask for the missing documents or details. I explain what is needed and why. Once I receive the complete information, I review the claim again. I always make sure to respond clearly and politely, so the customer understands what is happening.
5. What would you do if a customer is unhappy about a rejected claim?
Answer:
I would first listen to the customer and understand their concern. I would review the case again to see if we missed anything. If the claim still doesn’t meet the warranty terms, I would clearly explain the reason to the customer, using simple language. I try to be calm, respectful, and helpful, and suggest any possible next steps, like checking with the service center or reviewing another policy.
6. What skills are important for this role?
Answer:
Analytical thinking – to check claims carefully and make the right decision.
Communication – to talk clearly with customers and team members.
Attention to detail – to avoid mistakes and check documents properly.
Time management – to handle many claims and finish work on time.
Technical tools – using Excel, SQL, or analytics tools like Tableau or Spotfire.
7. What is your experience with data analysis or reporting?
Answer:
I have worked with Excel to clean and analyze data. I use formulas, pivot tables, and charts to create reports. I have also used tools like SQL to extract data from databases, and Tableau/Spotfire to build dashboards. I analyze claim patterns to help improve processes, reduce errors, and identify fraud or repeated issues.
8. Have you worked with warranty systems or SAP before?
Answer:
Yes, I have used warranty tracking systems to log and process claims. I’ve also used SAP to check product details, warranty terms, and customer information. I can quickly find the required data and use it to make decisions about a claim.
9. How do you prioritize your work when you have many tasks?
Answer:
I first check which tasks are urgent or have deadlines. Then I create a to-do list or use a tracker to manage my time. I handle the most important or complex claims first. I also keep time for follow-ups and emails, and I update my team if anything is delayed or needs support.
10. What tools or software are you comfortable with?
Answer:
Microsoft Excel – for data cleaning, analysis, and reports.
SQL – to extract and filter data from databases.
Spotfire/Tableau – for data visualization and dashboards.
VBA – for automating tasks in Excel (basic level).
SAP – for checking warranty or customer information.
R or Python – basic knowledge for data handling.
11. Have you handled any process improvements?
Answer:
Yes, in my previous job, I noticed delays in claim approvals due to missing documents. I suggested adding a checklist to the claim form. This helped customers send all needed files the first time, and it reduced follow-up time. I also helped automate reports in Excel using macros, which saved time for the team.
12. Why do you want to work at Genpact?
Answer:
Genpact is a well-known global company that works with top clients and values innovation. I like how the company supports learning, uses data and technology, and focuses on creating value for customers. I believe this role will help me grow and also give me a chance to contribute to real-world business challenges.
13. How do you handle pressure or tight deadlines?
Answer:
I stay calm and focus on one task at a time. I make a plan and set small goals to complete work step-by-step. If needed, I ask for help or delegate small tasks to my teammates. I avoid multitasking too much and keep my manager informed about progress or delays.
14. Do you prefer working alone or in a team?
Answer:
I’m comfortable with both. I can work alone and complete tasks with responsibility. But I also enjoy working in a team, sharing ideas, and helping others. I believe teamwork leads to better results and helps solve problems faster.
15. What are your strengths and weaknesses?
Answer:
Strengths:
Good with data and analysis.
Strong communication and customer service.
Organized and detail-oriented.
Quick learner and self-motivated.
Weakness:
Sometimes, I take more time to double-check my work. I’m learning to balance speed and accuracy better now.
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