Job Description:
- Important: Candidates must have an active DigiLocker account and mobile number linked with their Aadhaar while applying.
The Customer Support Group (CSG) is Capgemini’s frontline support team under Cloud & Infra Services (CIS), managing IT infrastructure incidents via both traditional (email/voice) and digital (chat, bots) channels. You’ll play a vital role in enabling quick incident resolution to enhance the user experience.
You will be required to work in 24×7 rotational shifts across global time zones.
As part of Capgemini’s diversity and inclusion efforts, female candidates are especially encouraged to apply.
CAPGEMINI EXCELLER – CONTACT SUPPORT GROUP (CSG) HIRING FOR 2024–2025 GRADUATES
- Location: Coimbatore
- Eligible Batches: 2024 & 2025 Graduates
- Application Deadline: 15 May 2025, 12:00 AM
- Job Function: Others
- CTC: INR 3.00 LPA (3.25 LPA including ₹25,000 one-time incentive)
Role Responsibilities:
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Provide high-quality customer service and technical troubleshooting via phone and digital channels
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Prioritize and categorize tickets, track status, and communicate updates to customers
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Use business intelligence and ticket analytics for optimized support
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Ensure efficient service delivery and ticket resolution
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Manage customer interactions professionally from greeting to resolution
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Utilize Capgemini’s AI BOT “CHIP” to assist with faster issue resolution
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Handle service emails effectively to minimize back-and-forth
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Contribute to Knowledge Management for efficient issue solving
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Promote tool usage and Capgemini services to improve customer experience
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Support customers across sectors – Telecom, BFSI, Healthcare, and Tech
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Troubleshoot basic issues: internet problems, password resets, session issues, etc.
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Ensure First Contact Resolution (FCR) and understand customer needs with empathy
Desired Skills:
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Excellent communication skills in English
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Strong interpersonal and problem-solving abilities
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Basic computing skills
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Flexibility to work night shifts and relocate as needed
Eligibility Criteria:
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Qualification: Any 3-year graduate/diploma (2024 & 2025 batches only)
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Backlogs: No active backlogs at the time of assessment or joining
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Location: Coimbatore
Additional Information:
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Shortlisted candidates will be invited for a virtual assessment/selection process.
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Candidates must arrange necessary infrastructure for online assessment.
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Participation does not guarantee selection; final offers depend on availability and performance.
- Don’t Miss – Apply Before: 15 May 2025
Don’t miss out, CLICK HERE (to apply before the link expires)
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