Cognizant Fresher Hiring 2025 & 2026 – Digital Workplace Practice (Service Desk) Role

Cognizant has officially opened applications for its Digital Workplace Practice (Service Desk) Role for 2025 and 2026 graduates across PAN India. This opportunity is ideal for freshers looking to start their career in IT support, technical assistance, and customer service domains.

Job Overview

• Company: Cognizant
• Role: Digital Workplace Practice – Service Desk
• Job Type: Full-Time
• Location: PAN India
• Application Deadline: June 15, 2026
• Eligible Batches: 2025 & 2026 Graduates

About the Role

The Service Desk role focuses on providing technical support to clients and resolving IT-related issues efficiently. Selected candidates will act as the first point of contact for end-users facing technical difficulties.

Key Responsibilities

• Handle IT support requests from users.
• Log and track service desk tickets within SLA timelines.
• Troubleshoot hardware and software issues.
• Coordinate with internal IT teams for complex issue resolution.
• Maintain knowledge base documentation for faster support.

Skills Required

Candidates applying for this role should possess:

• Good communication skills (written & verbal)
• Basic technical troubleshooting knowledge
• Client-focused mindset
• Willingness to work in rotational shifts
• Flexibility to work from any Cognizant office location

Salary & Benefits

The company has not officially disclosed the salary package yet. Detailed compensation information will be shared during the hiring process.

Additional Benefits

• No service bond
• Night shift allowance
• Cab facilities for pick-up and drop
• Rewards & recognition programs
• Higher education support through BITS Pilani (for eligible STEM candidates)

Eligibility Criteria

Students from the following categories can apply:

• 3-year full-time UG degree students graduating in 2025 or 2026
• Eligible degrees include:
  • B.Com
  • BCA
  • B.Sc
  • BA
  • BBA
  • B.Voc
  • BMS and similar programs

Academic Requirements

• Minimum 50% marks in:
  • Class 10
  • Class 12
  • Diploma (if applicable)
  • UG degree
• No standing arrears allowed
• Candidates pursuing full-time postgraduate courses are not eligible

Documents Required

For Registration

• Updated resume (maximum 2 pages)
• Passport-size photograph with light background

For Interview

• Academic mark sheets
• College ID card

For Onboarding

• PAN Card
• Aadhaar Card
• Voter ID or Passport

Important Notes

• Candidates must be open to working in shifts.
• Flexibility in location and technology assignment is mandatory.
• Background verification will be conducted before onboarding.

Why This Opportunity Matters

This hiring drive is a great opportunity for non-engineering graduates who want to enter the IT industry through a globally recognized company like Cognizant. The Service Desk role can provide strong exposure to enterprise IT systems, customer handling, and technical support operations.

Final Words

Freshers from 2025 and 2026 batches looking to build a career in IT support and digital workplace services should not miss this opportunity. Make sure to apply before the deadline and keep all required documents ready.