WARNER BROS DISCOVERY is hiring Freshers for the roles of ANALYST. The details of the job, requirements and other information given below:
WARNER BROS DISCOVERY IS HIRING : ANALYST
- Qualification : Bachelor Degree in any relevant IT stream (eg. BCA, BSC IT, B.Tech)
- 0 to 1 years of prior experience in supporting a complex technology environment and user based.
- Superior analytical and problem-solving skills.
- Excellent written and verbal communication.
- Excellent relationship building skills.
- English proficiency required: Upper-Intermediate
- Location: Hyderabad, Telangana, India
Don’t miss out, CLICK HERE (to apply before the link expires)
Tech Support Analyst Interview Questions and Answers (For Freshers)
1. Tell me about yourself.
Answer:
“Hello, my name is [Your Name]. I recently completed my Bachelor’s degree in [e.g., BCA, B.Sc IT, or B.Tech]. I have a basic understanding of computer hardware, software, and operating systems like Windows, macOS, and Android. I’ve also worked on small college projects where I provided tech support to friends and helped troubleshoot common issues. I enjoy solving technical problems and talking to users to help them. I want to start my career in tech support, and this role at Warner Bros. Discovery is a great opportunity to grow and learn in a global company.”
2. What do you understand by IT Support?
Answer:
IT Support means helping people with their computer or technology problems. It can include things like fixing hardware issues, setting up printers, helping users with passwords, solving network issues, and teaching them how to use software. The main goal is to make sure that users can do their work without any technical problems.
3. What operating systems have you worked with?
Answer:
I have worked with:
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Windows – for basic computer use, installing software, and troubleshooting errors.
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macOS – on Apple computers, I know how to handle system settings, updates, and simple issues.
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Android & iOS – on mobile devices, I can help with app settings, Wi-Fi issues, and basic functions.
4. How would you handle a user who is angry or frustrated?
Answer:
I would first listen to them calmly and patiently without interrupting. I would stay polite and show that I understand their problem. I’d say something like, “I understand you’re frustrated, and I’m here to help.” Then I would try to fix the issue as quickly as possible or escalate it if needed. I would keep the user updated and make sure they feel supported.
5. What tools have you used or heard of in tech support?
Answer:
I have studied or heard of the following tools:
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ServiceNow – for logging and managing support tickets.
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Zoom – for remote troubleshooting and helping users.
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Active Directory – for managing user accounts and passwords.
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Okta – for single sign-on and identity management.
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Intune – for managing devices and applying security policies.
6. What steps would you take if someone says their computer is running slow?
Answer:
I would follow these steps:
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Ask the user when the problem started.
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Check if many programs are running in the background.
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Restart the computer and check for updates.
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Run a virus scan to make sure it’s not malware.
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Clear temporary files and check the disk space.
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If the problem still exists, escalate it to Level 2 support.
7. What is ServiceNow and how does it help in IT support?
Answer:
ServiceNow is a tool used by IT teams to manage service requests and problems. When a user has an issue, they can report it using ServiceNow. IT support staff can then track the issue, update its status, and make sure it gets resolved. It keeps everything organized and helps support teams provide faster service.
8. What would you do if a user can’t log in to their account?
Answer:
I would check the following:
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Ask if they are entering the correct username and password.
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Check if the Caps Lock key is on.
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See if their account is locked or disabled in Active Directory.
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If needed, reset their password and ask them to try again.
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Make sure there’s no network issue or system outage.
9. How do you prioritize multiple support requests?
Answer:
I would first check the urgency and impact of each request. For example:
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If a user cannot access email or a critical system, I would treat that as high priority.
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If someone needs help installing a printer, that can be lower priority.
I would also follow the company’s rules or use the ServiceNow system to set the correct priority. If I’m unsure, I’d ask my supervisor.
10. Why do you want to work for Warner Bros. Discovery?
Answer:
I’m excited to work for Warner Bros. Discovery because it’s a big and respected company in both entertainment and technology. I’m interested in helping people solve technical problems and learning from experienced teams. I also like that WBD values inclusion, growth, and teamwork. This role will help me build a strong career in IT support.
11. What is Active Directory?
Answer:
Active Directory (AD) is a system that helps manage users, computers, and security in a network. With AD, an IT team can:
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Create or delete user accounts
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Reset passwords
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Control who can access certain files or systems
It helps keep everything secure and organized in a company.
12. What would you do if a printer is not working in the office?
Answer:
I would do the following:
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Check if the printer is turned on and connected to the network.
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See if there’s any paper jam or ink/toner problem.
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Make sure the printer drivers are installed on the computer.
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Try printing a test page.
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If needed, remove and re-add the printer.
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If it still doesn’t work, escalate to the hardware support team.
13. Are you comfortable working in shifts, weekends, or holidays?
Answer:
Yes, I understand that tech support is needed 24/7, especially in a global company like WBD. I am flexible and ready to work in shifts, including weekends and holidays if needed. I will manage my time and health to perform well in all shifts.
14. What are your strengths and weaknesses?
Answer:
Strengths:
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I am a good listener and very patient with users.
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I like solving technical problems.
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I learn new tools and systems quickly.
Weaknesses:
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I am still improving my communication when explaining technical things to non-technical users, but I’m practicing to be more clear and simple in my responses.
15. Do you have any questions for us?
Answer:
Yes, I have a few questions:
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What does a typical day look like for someone in this role?
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What kind of training will I receive when I join?
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How does the team usually handle support tickets and escalations?
Final Tips for Students:
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Learn basics of ServiceNow, Zoom, and Active Directory.
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Practice explaining technical things in simple words.
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Improve your typing and communication skills.
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Be confident, calm, and always ready to learn.
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