RACKSPACE TECHNOLOGY is hiring candidates for the role of Customer Success Associate. The details of the job, requirements & other information is given below:
RACKSPACE TECHNOLOGY: CUSTOMER SUCCESS ASSOCIATE
Eligibility:
- Identify common/recurring operational issues in support queues and support customer to resolution
- Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change
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Escalates support requests (phone/ticket) according to escalation procedures
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Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales
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Engagement of every customer within their customer base
Apply through the link here: CLICK HERE