DXC TECHNOLOGIES is mass hiring freshers for the role of IT SERVICE DESK. The details of the job, requirement and other information is given below:
DXC: IT SERVICE DESK
Eligibility:
- Conduct Quality evaluations for support staff based on predefined Quality assessment form/template.
- Evaluate different parameters such as Customer Service, Technical and Process compliance.
- Responsible to drive performance improvement on all quality-related metrics such as Handle time, CSAT, Process compliance.
- Provide coaching and feedback on all quality parameters to all level 1 engineers
- Communicate process changes to all employees in the business
Min. Qualification : Graduate in any stream
Certifications Required: ITIL preferred
Job Level : 4.1
Excellent written & spoken communication skills required
Apply through the link here: CLICK HERE