Job Details:
· Job Title : Customer Support Analyst
· Location : Bangalore, India
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today. Learn from our differences. Celebrate our diversity. Grow and succeed together.
Job Summary :
- Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
- The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
- Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.
- Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.
- Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
Interview Steps
- Round 1 : Online Aptitude Assessment
- Round 2 : Techno managerial Interview
- Round 3 : HR Interview
Location: Bangalore/Madurai
Eligibility Criteria :-
Qualification : BE/B Tech, ME/MTech, MCA, BSc & MSc.
Year of Passing : 2020,2021 & 2022
Experience : Fresher 0 to 12 Months only
Apply through the link here: CLICK HERE